Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been damaged, altered, or show signs of use will not be accepted for return. Please inspect your rug upon delivery to ensure it meets your expectations.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant photos if applicable. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, you must return the original item and place a new order. This policy helps us manage inventory effectively and ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to return your original purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. Include your order number and photographs of the damage. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential for resolving these issues effectively.
Final Sale Items
Some items may be marked as final sale and are not eligible for return. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase. If you have any questions about whether an item is final sale, please reach out to us before completing your order.