At Artisan Weave Shop, we aim to make every order experience simple and convenient. This Shipping Policy explains how we prepare, process, and deliver orders placed through our website.
1. Order Processing
Once an order is successfully placed, our team begins preparing it for fulfillment. Orders are reviewed to ensure that the correct products and customer information are available before dispatch.
Processing may require 1–3 business days, depending on the order and product availability.
Business days generally exclude weekends and applicable public holidays.
2. Order Confirmation
After placing an order, customers may receive an order confirmation containing relevant order information.
Please review your details carefully and contact us as soon as possible if you notice an error.
Email: [email protected]
3. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
This may include:
- Full name
- Complete delivery address
- City and postal code
- Active phone number
- Any other information needed to assist with delivery
If incorrect information is provided, customers should contact us promptly so we can review whether the order details can still be updated.
4. Order Handling
Our team carefully prepares products for dispatch and takes reasonable measures to ensure items are appropriately packaged before they leave our facility.
Packaging methods may vary depending on the product’s size, material, and characteristics.
5. Delivery Partners
Orders may be fulfilled through third-party courier, logistics, or delivery providers.
Once an order is handed over for delivery, the delivery provider may handle certain aspects of transportation and delivery coordination.
6. Tracking Information
Where tracking is available for an order, relevant tracking information may be provided to the customer after dispatch.
Customers can use the provided information to monitor the progress of their shipment.
7. Delivery Issues
If an order arrives damaged, incomplete, or contains an incorrect product, please contact us as soon as possible.
For damaged or incorrect items, customers should contact [email protected] within 7 calendar days of receiving the order and provide the order details along with photographs or other relevant information where appropriate.
We will review the matter and provide further instructions.
8. Failed Delivery Attempts
If a delivery cannot be completed because the recipient is unavailable, the delivery information is incorrect, or another issue prevents successful delivery, the delivery provider may make additional arrangements or attempts where available.
Customers should monitor any delivery communications and respond promptly when necessary.
9. Order Changes
If you need to change information associated with an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate requested changes before the order has been processed or dispatched, but changes may not always be possible after fulfillment has begun.
10. Lost or Missing Orders
If you believe your order has not been received, please contact us at [email protected] with your order information.
We may review available shipment or delivery information and coordinate with the applicable delivery provider when necessary.
11. International Orders
Artisan Weave Shop operates worldwide, and we may serve customers in different countries and regions.
International orders may involve additional delivery procedures depending on the destination and the logistics provider handling the shipment.
12. Contact Us
If you have questions regarding your order or shipping arrangements, please contact:
Artisan Weave Shop
Email: [email protected]