At Artisan Weave Shop, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the applicable timeframe described below.
1. Return Period
You may request a return within 14 calendar days from the date you receive your order.
Return requests submitted after the 14-day period may not be accepted.
2. Eligible Returns
An item may be eligible for return when:
- The product arrives damaged or defective.
- You receive an incorrect item.
- The item is materially different from the product description.
- The item remains unused and in its original condition, where applicable.
- The product is returned with its original packaging and accessories, where applicable.
Items that have been used, altered, washed, damaged through misuse, or returned without required components may not qualify for a refund.
3. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 7 calendar days of delivery.
Please provide your order details and clear photographs of the item and its packaging where appropriate. We will review the issue and provide instructions regarding the next steps.
4. Return Request Process
To request a return, contact us at:
Email: [email protected]
Please include:
- Your name
- Order details
- Date of delivery
- Reason for the return
- Photographs or other supporting information, if applicable
Our team will review your request and respond within 3–5 business days.
5. Return Condition
Approved returns should be sent back in the condition in which they were received, with original packaging, tags, accessories, and other included materials where applicable.
Customers are responsible for taking reasonable care of products while they are in their possession before an approved return is completed.
6. Refund Processing
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be processed within 7–10 business days after the return has been received and approved.
The time required for the refund to appear may vary depending on the applicable processing method or financial institution.
7. Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, customization, hygiene considerations, or other applicable circumstances.
Where a product is non-returnable, this will be indicated on the relevant product page or communicated before purchase where appropriate.
8. Exchanges
Where available, exchanges may be considered for damaged, defective, or incorrectly supplied products. Please contact us within 7 calendar days of delivery so we can review the request.
An exchange may depend on product availability.
9. Return Shipping
For damaged, defective, or incorrectly supplied items, Artisan Weave Shop will review the circumstances and provide appropriate return instructions.
For other eligible returns, return shipping arrangements may depend on the reason for the return and applicable circumstances.
10. Late Return Requests
Return requests must be submitted within the applicable timeframe. Requests received more than 14 calendar days after delivery may be declined unless a different period is required under applicable law.
11. Refund Exceptions
A refund may be declined when:
- The return request is submitted outside the applicable return period.
- The item has been damaged through misuse or improper handling.
- The product has been substantially altered from its original condition.
- Required information or supporting evidence is not provided when reasonably requested.
- The item does not meet the applicable return requirements.
12. International Returns
Artisan Weave Shop operates worldwide. For international orders, return procedures may vary depending on the destination, product, and applicable requirements. Customers should contact us before sending an international return so that the correct return instructions can be provided.
13. Changes to This Policy
We may update this Refunds and Returns Policy from time to time to reflect changes to our products, services, or business practices.
Any updates will be posted on this page with a revised Last Updated date.
14. Contact Us
For questions about returns, exchanges, or refunds, please contact:
Artisan Weave Shop
Email: [email protected]